What is your exchange policy?
Unfortunately, at this time we do not accept any exchanges.
How long will it take for my package to be delivered?
United States - Once your package has left our warehouse, please allow 4-6 business days for your package to be delivered.
International - Please refer to our international orders process, as time may vary depending on the customs facility.
What is your return policy?
If you would like to return a product you must contact us within 3 business days of receiving your product. The product must be unused and sent back to us prior to processing a refund. Once the item has been received we will process a refund (excluding the shipping cost) within 24 hours.
How can I track my order?
Once your order has been processed, you will receive an email containing your tracking information. Please refer to the tracking number provided and allow up to 24 hours for your tracking to be updated. If you do not have an email containing your tracking information, please feel free to contact us at email@example.com. Be sure to include your order number and full name in your email.
Do you ship to PO Boxes and APO addresses?
Yes, we do ship to P.O. boxes and APO addresses.
Can I cancel my order?
Yes, as long as we have not processed your order. Please email us at firstname.lastname@example.org immediately to cancel your order. Be sure to include your order number and full name in your email.
What if my order has arrived damaged or defective?
If there was an error with your order, or you have received defective merchandise, please email email@example.com within 3 days of receiving your order. Please include your order number and full name in your email. Customers are responsible for shipping expenses unless otherwise noted.
Can I make changes to my order once it’s been placed?
Once an order has been processed, changes cannot be made to an
How many promo codes can be used per order?
Only one code can be used at a time.
How can I sell with Nova Glam?
If you're interested on extending your brand, and selling with Nova Glam, you can contact us at firstname.lastname@example.org Subject Line: Nova Glam Vendor